Refund and Cancellation Policy

Refund and Cancellation policy

Last updated: May 12, 2026

Thank you for shopping at Newgen Marketing.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Newgen Marketing.
services refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Service from Us.
Service refers to the Website.
Website refers to Newgen Marketing, accessible from https://newgenmarketing.in.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Services or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:

By email: contact@newgenmarketing.in
By visiting this page on our website: https://www.newgenmarketing.in/contact-us
By phone: +919321388658

We will reimburse You no later than 14 days from the day on which We receive the returned services. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Refunds

In order for the Serivces to be eligible for a refunds, please make sure that:

The services were purchased in the last 30 days
The digital marketing services are delivered with original strategies, professional execution, and authentic results.
The demand for digital marketing services is customized according to your business goals, target audience, and brand requirements.
The supply of services which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of services which are, after delivery, according to their nature, inseparably mixed with other items.

We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.

Only regular priced services may be refunded. Unfortunately, services on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning services

You are responsible for the cost and risk of returning the services to Us.

You should send the services at the following address:

We are a results-driven Digital Marketing Agency and Digital Product Provider offering a wide range of marketing solutions for businesses across Mumbai and Navi Mumbai. Our services include SEO, Social Media Marketing, Google Ads, Website Development, Branding, AI Automation, Lead Generation, and Digital Growth Strategies designed to help businesses increase visibility, generate quality leads, and scale faster in today’s competitive market.

We cannot be held responsible for services damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: contact@newgenmarketing.in
By visiting this page on our website: https://www.newgenmarketing.in/contact-us
By phone: +91 93213 88658